Products Eligible for Refund/Return:

• Damaged or defective products received
• Wrong product delivered
• Products with manufacturing defects
• Products past expiry date (though we guarantee fresh products)
• Unsealed or tampered packaging

Products NOT Eligible for Refund:

• Products with opened seals or consumed partially
• Products without original packaging
• Change of mind after delivery
• Products damaged due to misuse or improper storage

Step-by-Step Process:

1. Report Issue: Contact us within 48 hours of delivery via WhatsApp (9311890018) or email (info@organicchakki.in)
2. Provide Evidence: Share clear photos/videos of the damaged or defective product with packaging
3. Verification: Our team will verify your claim within 24 hours
4. Approval: Once approved, refund will be initiated or replacement will be shipped
5. Refund Processing: Refund will be credited to your original payment method within 5-7 business days

Online Payments (Razorpay):

• Full refund to original payment method (UPI, Card, Net Banking, Wallet)
• No deduction charges on genuine claims
• Refund processed within 5-7 business days after approval

Cash on Delivery (COD):

• Refund via bank transfer (NEFT/IMPS) - provide bank details
• Or credit to Organic Chakki wallet for future orders
• Processing time: 7-10 business days after bank details verification

Cancellation Before Shipment:

• You can cancel your order anytime before it is shipped
• 100% refund if payment was made online
• No cancellation charges applied
• Cancellation can be done from your dashboard or by contacting us

Cancellation After Shipment:

• Once shipped, order cannot be cancelled but can be refused at delivery
• If refused at delivery, refund will be processed after deducting return shipping charges (₹50-100)
• COD orders refused at delivery will incur no refund as no payment was made

Cancellation After Delivery:

• No cancellation possible after delivery
• Only return/refund applies if product is damaged/defective (see above)